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Order Returns

Easy Returns and Exchanges accepted on merchandise within 30 days of receipt.

We are confident you will be satisfied with your new iLLUMA, however in the  case you would like to return your items please email sales@illumapen.com and we will send you a Returned Material Authorization (RMA) number via email including a Return Mailing Label (for US addresses). (International orders are responsible for return shipping rates.)

An 11% processing, shipping, and handling cost will be deducted from the original order amount. All components, parts, and accessories must be returned in good condition.  Partial returns or missing items will receive partial refund per our discretion.

Please include your order number, full name, and address inside your returned package.

Once received your refund will process in the original form of payment within three (3) business days. You will be notified by email when this transaction has taken place. Please note that your financial institution may require additional days to process and post this transaction to your account once they have received the information from us.

Please note we offer 30 days to make a Return Merchandise Authorization request from time of order. Return requests made outside of these 30 days are subject to approval and/or partial credit or exchange per our discretion.  Returns, credits, and or exchanges must be accompanied by your orders complete physical returned product with all components and accessories, in original condition with original packaging.