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FAQs
You Asked, We Answered
What is your return policy?
We are looking forward to hear how much your enjoying your new iLLUMA kit. In the less likely event that you want to make a return please do request a Return Merchandise Authorization number by contacting us via email as provided in your order confirmation. We offer 30 days to make a Return Merchandise Authorization request from time of order. An 11% handling fee will be deducted from full purchase price for refund to cover round trip shipping & processing costs.
What are the payment options?
Currently we accept multiple credit cards via a secure payments platform along with other payment gateways including PayPal. For a custom invoice please email sales@illumapen.com
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