Beauty Model

FAQs

You Asked, We Answered

 

What is your return policy?

We are looking forward to hear how much your enjoying your new iLLUMA kit.  In the less likely event that you want to make a return please do request a Return Merchandise Authorization number by contacting us via email as provided in your order confirmation.  We offer 30 days to make a Return Merchandise Authorization request from time of order.  An 11% handling fee will be deducted from full purchase price for refund to cover round trip shipping & processing costs.

What are the payment options?

Currently we accept multiple credit cards via a secure payments platform along with other payment gateways including PayPal.  For a custom invoice please email sales@illumapen.com

How fast will I receive my item?

All items ship M-F within 1 business day of order receipt.  Transit times are approximately 2-3 days for domestic, and 3-4 days for international.  Please ensure your address details are correctly formatted to avoid any delays in delivery.